Frequently Asked Questions
I'm having trouble logging in. How do I clear my browser cookies?
To remedy most login issues please follow the link below, The link will open the homepage in a new window and you should be able to login normally after it loads.
Click here to begin. https://aaacademy.becomingbioquantum.com/signout .
We recommend visiting your home room https://aaacademy.becomingbioquantum.com/start to verify you can see your courses.
If the login issue persists, try visiting the school with a different web browser (or different computer) than the one you’re experiencing the issue with. This is only temporary and we’ll eventually switch back.
If you're more technically adventurous, these easy to follow guides on clearing cookies often remedy login issues for most popular web browsers.
Click here to begin. https://aaacademy.becomingbioquantum.com/signout .
We recommend visiting your home room https://aaacademy.becomingbioquantum.com/start to verify you can see your courses.
If the login issue persists, try visiting the school with a different web browser (or different computer) than the one you’re experiencing the issue with. This is only temporary and we’ll eventually switch back.
Visit https://aaacademy.becomingbioquantum.com/start in the new browser to begin.
If you're more technically adventurous, these easy to follow guides on clearing cookies often remedy login issues for most popular web browsers.
How to clear cookies in Microsoft Edge
Need additional assistance, reach out to our Customer Support Team
Need additional assistance, reach out to our Customer Support Team
How do I test my Zoom connection?
Zoom Test - Click the zoom test link to join a test meeting. This will walk you through connecting your phone, tablet, Laptop, etc to zoom. You will be asked several easy to understand questions that will help you correctly configure your device eliminating zoom connectivity issues.
How do I contact customer support?
How do I message my classmates directly in the school?
How do I edit my profile?
How do I reset my password?
How do I update my Credit Card on file?
Visit your account page by clicking here or by choosing the "My Account" option under Ascension Academy in the top menu. You'll see an edit button for credit card information on the right hand side.
How do I see my payment history or view receipts?
Visit your account page by clicking here or by choosing the "My Account" option under Ascension Academy in the top menu.
If you have any question, feel free to ask
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